Returns And Refunds

At Zaroqui, your satisfaction is our top priority. We take pride in the quality of our patches, pins, keychains, and accessories. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

To be eligible for a return or refund, please ensure that:

Your request is made within 15 days of receiving your order.
The item is unused, unwashed, and in its original condition and packaging.
You provide proof of purchase (order number or confirmation email).

2. Non-Returnable Items

We do not accept returns for:

Custom or special-order items
Products damaged by misuse or normal wear and tear
Opened or used patches, pins, or keychains

3. Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@zaroquiaccessories.com with:

Your order number
A photo of the item received

We will gladly send a replacement or issue a refund, depending on the situation.

4. Return Process

If your return is approved:

We’ll provide you with return instructions and a return address.
You will not be responsible for return shipping costs.
Once the item is received and inspected, we’ll notify you about the approval or rejection of your refund.

5. Refunds

If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may take additional time to post the refund to your account.

6. Exchanges

We currently do not offer direct exchanges. If you’d like to replace an item, please return it (if eligible) and place a new order for the desired product.

7. Lost or Delayed Shipments

We are not responsible for delays or lost packages caused by USPS, UPS, or other carriers.
If your package is delayed, please allow additional time, as shipping times can range from 3 to 30 days depending on your location and carrier speed.